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Our passion drives our work

Careers

Babies Come True is one of the largest multinational agencies that have helped guide over 1,000 International and Domestic Intended Parents (IPs)  through their personal journey into parenthood through IVF, Surrogacy and Egg Donation.  Our team is composed of dedicated and qualified individuals spread around the globe.

BCT helps IPs understand the complex aspects of navigating their upcoming journey to parenthood and support them throughout their journey.  We have strong relationships with many of the most highly regarded IVF clinics, agencies and third-party providers and work closely to support Intended Parents to reach their family-building goals.

The positions we are currently looking to fill:

Case Coordinator – Australia/New Zealand

This opportunity is open to applicants based in:

Melbourne, Australia;

Sydney, Australia; or

New Zealand.

Join a team of passionate professionals supporting parents-to-be to grow their families across the globe! 

Click here for more details.

We are offering an exciting and unique opportunity to join our team of Case Coordinators, as we add a new member to our Babies Come True family.

As one of the largest multicultural parenthood consultancy firms in the world, it is our mission to help guide international and domestic parents-to-be (Intended Parents, as we call them in the industry) through their personal journey into parenthood. Our team is composed of dedicated individuals spread around the globe who have helped over 1,000 intended parents to grow their families.

BCT helps Intended Parents with the complex aspects of navigating their journey to parenthood; from working with egg donor agencies, to choosing a surrogate, to welcoming their new baby back in their home country, and everything in between. We have strong relationships with many of the most highly regarded IVF clinics, fertility agencies and third party providers that support IPs during their journeys.

We believe in a bespoke, family-focused approach to parenthood consultancy. We achieve this with customized education to meet clients where they’re at, no matter what type of family journey they are on. With support services for every worry, concern or question, and strong client advocacy, we empower IPs to make the best choice for them. 

What makes our organization awesome:

  • Work from home
  • Competitive salary 
  • Amazing work culture
  • Ability to create your own schedule
  • Freedom to express your creative ideas
  • Ability to work with team members across the globe
  • Professional growth opportunities within the organization

The Case Coordinator Role

We are looking for an energetic, outgoing and organized person with strong communication skills and a high degree of emotional intelligence who excels at building relationships. You will be fostering positive relationships with IPs through dedicated ongoing communication during their journey, and ensuring they have accurate information, education tools and all the support they need to make this complex process as smooth as possible.

Your day-to-day duties will include:

  • Aiding in coordinating services being provided by third-party companies/agencies; arranging resources including educational information to be provided to our clients.
  • Monitoring response times between clients and third-party providers.
  • Advocating on behalf of the client for necessary services.
  • Intervening in crisis and providing personal support and solutions.
  • Maintaining client records: updating case notes, logging milestones, documenting emails etc.
  • Communicating case progress via monthly video calls and bi-weekly emails with clients.
  • Updating professional knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in company-run webinars and other educational events.
  • Enhancing department and organization reputation by exploring opportunities to add value to job accomplishments.
  • Working in accordance with relevant legislation, health care best practices, and internal policy and procedures.
  • Attending weekly team meetings (virtual) and other training sessions as required.
  • Occasionally travelling to professional conferences and events.

We’re looking for someone with: 

  • Great organizational skills;
  • Ability to perform in a fast-paced and dynamic work environment while maintaining a positive teamwork-oriented approach;
  • Ability to manage competing priorities simultaneously, triage, and respond efficiently;
  • Ability to work independently, and to maintain and follow through with a full caseload of IPs;
  • Proficiency in computer applications including CRM, Database and MS Office Suite;
  • Adaptability/flexibility in hours of work;
  • Excellent written and verbal communication skills;
  • Ability to solve problems and offer solutions with an empathetic lens; and
  • A high degree of integrity, ethics and professionalism.

What would set your resume apart:

  • Speaking multiple languages;
  • Holding a post-secondary diploma or above; and/or
  • Having experience in the fertility field.

BCT recognizes the value of a diverse team. We believe that different perspectives, backgrounds and experiences make us stronger as an organization. Applicants representing the full diversity of communities in the world are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Please apply with your resume and cover letter to eitan@babiescometrue.com

Case Coordinator – French Speaking 

We are offering an exciting and unique opportunity to join the BCT Family as a Case Coordinator – French Speaking

Click here for more details.

 

We are one of the largest multicultural agencies who help guide over a 1000 International and domestic Intended Parents (IP’s) through their personal journey into parenthood. Our team is composed of dedicated and qualified individuals spread around the globe.

BCT helps IP’s with the complex aspects of navigating their upcoming journey to parenthood. We have strong relationships with many clinics, different agencies and third party providers that will be essential to Intended Parents throughout their journey.

Description

We are offering an exciting and unique opportunity to join our team of Case Coordinators, as we are looking to add a new English/French speaking member to our BCT family.

Responsibilities

We are looking for an energetic, multilingual and organized person with strong communication skills who likes talking to people. You will be fostering positive relationships with IP’s using ongoing communication and assuring they have all the accurate information and support they need.

Knowledge and Skills

PREFERENCES:

– Multilingual

REQUIREMENTS:

– Educated to College level

– Great organizational skills – Ability to perform in a fast paced dynamic work environment while maintaining a positive teamwork attitude. Must have the ability to handle multiple tasks, respond quickly and efficiently, and keep situations under control

– Ability to work Independently – Commitment to follow through and to work independently on a caseload.

– Proficiency in Computers – CRM and Database experience is essential to the role. Must be well versed in Outlook and Microsoft Word.

– Adaptability/Flexibility in hours

– Excellent written and verbal communication skills – Must have the ability to solve problems, offer solutions, think logically and provide support.

– Time management and punctuality

– Takes on additional responsibility when both big and small tasks need to be done.

– Team Player

BCT recognizes the value of a diverse team. We believe that different perspectives, backgrounds and experiences make us stronger as an organization. Applicants representing the full diversity of communities in the world are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

Job Type: Full-time

Benefits:

  • Work from home

Language:

  • French (Required)

BCT recognizes the value of a diverse team. We believe that different perspectives, backgrounds and experiences make us stronger as an organization. Applicants representing the full diversity of communities in the world are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

If you are interested, please send your CV to careers@babiescometrue.com